Home
About Us
Customer Case Studies
Customer Testimonials
Partner Opportunities
Call Center Awards
Contact Us
Blog
MD Extension, LLC Virtual Contact Center Solutions
Home
Proudly Representing inContact's Hosted Call Center Software Platform
Cloud-based call center software saves businesses up to 50% in total cost of ownership...
inContact is an award-winning, hosted call center software platform that enables you to deliver exceptional customer experiences while decreasing costs and increasing revenues.Watch a 3-Minute Product & Company overview:Click Here
Frost & Sullivan’s new “Total Cost of Ownership” Study proves that there is a clear cost-advantage, as much as 50% in selecting a cloud-based call center solution over a traditional, premise-based system.inContact’s cloud-based call center solutions saved: > CHS America $50 million> Support.com $3.4 million> Clearlink more than $2 million> Washington State 2-1-1 $640,000Improve the future of your call center with inContact. Our hosted call center software solutions are smarter and we have the in-house expertise to not only make your life easier but enable you to increase uptime, reduce security vulnerability and increase the strength and profitability of your business.
Cut Costs
Security
Reliability
No One Does as Much Secure Business As We DoOur dedicated Trust Office staff ensures the highest standards for security, availability and reliability7x24x365 Network Operations CenterSAS70 audited data centersPCI CompliantSafe Harbor CertifiedChange control policies, regular and timely patch management, disaster recovery planning and security trainingGeographically redundant databases using real time replication, encryption, HTTPS and SFTP
As a cloud-based provider, we can:Have you up and running fastMake it possible to do business the way that works for you: at-home, globally, or from multi-site locations Enable the most productive and cost-effective agent arrangementHelp you automate mundane service processes so you can focus on more important business activitiesReduce your IT costs and eliminate technical hasslesSeamlessly integrate with multiple in-house and commercial technologies, including CRM systems
Backed by Research, We Are the Most Reliable Contact Solution on the MarketAccording to Ventana Research, inContact has the highest product reliability in the business*99.99% availability SLAWe successfully process over 30 million calls a MONTHGeographically redundant*Value Index for Agent Performance Management in 2010 by Ventana Research
About Us
inContact at a Glance
inContact, Inc. (NASDAQ: SAAS)World’s largest cloud-based call center solutionOver 800 call center deploymentsUsed by over 60,000 agents globallyOver one billion calls handled per yearIndustry’s best-published service level agreement of 99.99%Over 100 integrations to top CRMs.MD Extension, LLC is an Authorized inContact Partner
Customer Case Studies
2-1-1 Impact
When a flood hit their area, this emergency response organization was able to scale from 70 to 1000 ports, triple agents in a matter of minutes and use flexible IVR scripting to reduce queue times and call volume.Read the Case Study Click Here
CHS America
This medical care management company consolidated its entire telephony system onto inContact which allowed them to rapidly scale up to meet increasing call demands, ensure business continuity during disasters and save $50 million.Read the Case Study Click Here
Patient Advocate Foundation
Scalability, skills-based routing and virtualization helped patient care take the forefront at Patient Advocate Foundation.Read the Case Study Click Here
Extreme Tix
Even Hurricane Ike couldn’t keep down call center operations at ExtremeTix. Even better, the company was able to optimize efficiency, improve management and increase customer satisfaction.Read the Case Study Here
Atlantic Automotive
This multi-franchise automotive group increased production by 350 percent while also reducing the price per call after switching to inContact.Read the Case Study Click Here
support.com
This technical support provider saved 3.4 million in annual productivity costs by switching over to the inContact platform.Read the Case Study Click Here
Customer Testimonials
inContact makes it possible for Vector BPO to do business from the Philippines and offer full transparency to their clients all over the world.View Click Here
United Way, Richard Shick
inContact lets United Way provide donors the visibility they need.View Click Here
TMS Health, Raymond Bray
TMS Health saves 25% with inContact's ACD solution.View Click Here
211 New York, Claire Satenberg
inContact enhances 2-1-1 New York's agent productivity and is helping pave the way for its future growth.View Click Here
Konica Minolta, Ed Hoyer
Konica Minolta is able to provide seamless continuity between two call centers with inContact's cloud solutions.View Click Here
Sitel, Kathryn Ashton
Customer Testimonial from Sitel's Kathryn AshtonView Click Here
Vector BPO, Paul Flannery
Partner Opportunities
Partner Opportunities
Business Partner Program BenefitsTake part in the rapid growth of the ‘cloud’Enjoy generous, recurring revenue streamsSupplement hardware sales and consulting revenuesRepresent a proven industry leaderOffer LD and data plus complete contact center management from the same vendor
To partner with us you don’t need to be an expert in our software or even in cloud-based contact center technologies. If you have customers with the common needs of becoming more efficient in regards to their contact centers simply refer them to us, and we’ll do the heavy lifting during the sales process. When they become an inContact customer, you’ll receive a generous commission. It’s that simple! Once you become more experienced in the sales process, implementation requirements and support, you can become more involved, and your financial compensation will increase accordingly.Contact: Beth Corvinus -Click Here
Call Center Awards
TMC Labs
Gold Medal Winner
2010-tmc-ip-contact-center.png
Large-10-CIS-POTY.jpg
2009-ccw-top-regional.png
2008-cis-poty.png
TMC Labs
Gold Medal Winner
2010-tmc-ip-contact-center.png
Large-10-CIS-POTY.jpg
2009-ccw-top-regional.png
2008-cis-poty.png
Contact Us
Our Address
Contact Us
MD Extension, LLCBeth Corvinus, Vice President of Sales 6703 Daniel Pierce DriveGreensboro, NC 27410Tel: 1-336-501-7648E-mail: beth_mdextension.cominContactU.S. Corporate Headquarters7730 South Union Park Avenue, Suite 500Salt Lake City, UT 84047www.incontact.com
Blog
Blog
inContact Blog Click Here
©MD Extension, LLC 2011-2012 all rights carefully reserved and preserved.
